Service Level Agreement (SLA)

1. Availability

We target 99% monthly availability for the web interface and API, excluding scheduled maintenance windows.

2. Maintenance

Planned maintenance is announced in advance when possible and usually scheduled outside peak hours.

3. Processing

Jobs are processed in a global first-in-first-out (FIFO) queue. Processing time depends on file length/complexity and queue load; it is best-effort, with no fixed-time guarantee.

4. Support

Support is provided via DreamServer.ro. Requests are handled during business hours, by priority.

5. Backup

We make reasonable efforts for data integrity, but you remain responsible for keeping copies of your original files.

6. Exclusions

This SLA does not cover outages caused by force majeure, your network, abusive use, or third-party services outside our control.

7. Credits

For confirmed unavailability beyond target, we may grant compensatory credits at the administrator's discretion.

Last updated: 2026 · Versiunea în română